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One of my clients appears to have their IP addresses blocked by PythonAnywhere. They are unable to access my application from their office IP address, although access from their home IP is successful. This application is hosted on a paid account.

I have reached out to PythonAnywhere's support team with two emails a few days ago but have not yet received a response. Does anyone have any suggestions for resolving this issue?

In such cases the best way is, indeed, to contact us via email. Unfortunately I don't see any messages contining your username or registered email / billing email address. Could you write a new message contining your PA username in the subject and preferably using your register/billing email address? Alternatively you could use a Feedback form ("Send feedback" above).